Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that unless the delivery contained the incorrect order, or there was an issue or mistake caused by WineDrop, there will be a 10% order value charge for these returns that goes towards payment fees and courier costs to get the wine back to our warehouse. It must also be in the original packaging. To log a return please contact [email protected], state your order number and reason for return.

Cancellations, Refunds and Returns
Order Cancellations

Orders may be cancelled free of charge at any time before the order has been collected by our courier.

Once an order has been collected and is in transit, the following conditions apply:

If a customer requests to cancel the order while it is already in the process of delivery, a cancellation fee of 10% of the order value will be charged. This fee covers delivery and handling costs.

Alternatively, the customer may choose to accept delivery of the order and initiate a return thereafter, subject to the return conditions below.

Returns After Delivery

Customers may request a return after delivery by contacting winedrop (Pty) Ltd within the applicable return period.

If winedrop (Pty) Ltd is requested to arrange the return collection, a 10% return handling fee will be deducted from the refund to cover delivery and logistics costs.

Returned items must be unopened, undamaged, and in their original packaging.

Refunds

Refunds will be processed once the returned goods have been received and inspected.

The 10% cancellation or return fee, where applicable, will be deducted from the total refund amount.

Refunds will be made using the original payment method unless otherwise agreed.

Faulty or Incorrect Orders

No cancellation or return fees will apply where the goods are faulty, damaged on delivery, or incorrectly supplied.

Such issues must be reported within a reasonable time after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us once again at [email protected].

Exchanges

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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